Frequently Asked Questions

快连 offers a 7-day free trial. No signup required. After the trial, choose a flexible paid plan:

1. Download and install the 快连 client
2. Open the app — no account needed
3. Experience all core features during the trial
4. Choose weekly / monthly / quarterly / yearly after trial
5. Pay as you go — you only pay when you use
6. Multiple payment methods, cancel anytime

Installation is easy on every platform:

1. Visit the official download page
2. Choose your platform (Windows / Mac / Android / iOS)
3. Windows and Mac users run the installer
4. Android users install the APK or use Google Play
5. iOS users search "快连 VPN" on the App Store
6. Open the app and tap connect

We take privacy and security seriously:

1. Bank-grade AES-256 encryption for all traffic
2. No personal data collection, no signup required
3. Proprietary private protocol prevents data leaks
4. Strict no-log policy — no browsing history recorded
5. Regular third-party security audits
6. 8+ years of operation with zero breach incidents

Try these steps:

1. Check that your device has internet access
2. Close and reopen the 快连 app
3. Tap "Switch Server" and try a different node
4. Update the app to the latest version
5. Uninstall and reinstall the client
6. Contact support if the problem persists

Global server coverage:

1. Asia-Pacific: Japan, Korea, Singapore, HK, Taiwan, Australia, India
2. North America: US (multiple cities), Canada, Mexico
3. Europe: UK, Germany, France, Netherlands, Sweden, Switzerland
4. 3000+ servers across 50+ countries in total
5. Auto smart matching finds the best server for you
6. Server list continuously expanding

Multiple channels are available:

1. In-app support: open the app and tap "Help & Feedback"
2. Online help center on the official website
3. Email: support@kuailvnp.com.cn (24-hour response on business days)
4. FAQ page covers most common issues
5. Community forum with other users
6. VIP support for quarterly and yearly subscribers