Help Center

Tutorials, troubleshooting, account management and technical support

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Getting Started

Learn the basics of 快连 VPN in 3 minutes — from download to one-click connect.

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Troubleshooting

Common issues like connection failure, slow speed, or blocked sites — with clear fixes.

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Account & Billing

Plan purchase, subscription management and refund process explained.

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Server Selection

How to choose the best server for your use case for maximum speed.

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Security & Privacy

Learn how 快连 protects your privacy and secures your network traffic.

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Contact Support

Multiple channels available — 24-hour response on business days.

Quick Start Guide

Step 1: Download

Visit the Download Center and pick your platform.

Step 2: Install

Windows / Mac users run the installer. Android users install the APK. iOS users download from the App Store.

Step 3: Connect

Open the app and tap the big center button. Auto-connects to the best server — no signup required.

Contact Support

  • Email: support@kuailvnp.com.cn (24-hour response on business days)
  • In-App: open the client → Help & Feedback
  • FAQ: https://kuailvnp.com.cn/en/faq.html
  • VIP Support: priority response for quarterly / yearly subscribers